Sustainability Management Overview
"Putting the 'Goodness' philosophy into action for a better world" is our vision that we pursue in our sustainability management. Since our business deals with water, air, sound sleep, and beauty, we deeply recognize the impact of our work on people’s lives. As a life care company, we wish to add value and make life better for all stakeholders throughout all stages of our business activities.
2016 Material Reporting
- Product Safety and Reliability
- Coway’s products handle water and air, and they are used in everyday life over a long period of time. This is why the safety and enhanced performance of our products are particularly important. “Quality management” pursued by Coway is a process in which we actively take responsibility for our products so that they are safe and harmless and continue to function well throughout the course of their use by our customers. Coway focuses its capacity in each stage of its activities for quality planning, quality management, quality assurance, and quality improvement. When developing products, reliability and safety verification is carried out at each stage in accordance with relevant regulations.
- Innovative Product and Service
- In the era of the 4th Industrial Revolution, the words virtual reality (VR), artificial intelligence (AI), and Internet of Things (IoT) have rapidly changed the trend of industry innovation and become part of our everyday lives. In the course of these changes and innovations, Coway is quickly transforming its strategy to pursue future growth. ‘IoCare’ is a new service created by combining our core competencies based on the Internet of Things (IoT). Through this, we are adding new value to Coway's expertise in water and air, and care services.
- Creating Trust-based Site Culture
- As services for customers diversify and more sales channels are developed, the importance of close communication with the sale site is increasingly highlighted for better understanding of customers. The site is where Coway has its core base, since that is where we build customer trust and provide optimum service close at hand with our customers. We believe that increasing income on the site by strengthening professionalism of the site workers and establishing a reasonable compensation structure is essential for Coway’s continued growth.
- Creating value with Society
- Today, companies are required to actively fulfill their social responsibility by using their core competencies and carry out social activities as a responsible member of the community. Coway’s business is based on water and air, basic elements of life, as we seek to provide everyone with clean water and air through our products. For this reason, we carry a high sense of responsibility for our work. As a company growing together with other members of the community, we make various efforts to build a healthier world for them by demonstrating our care for their lives and the environment.